Privacy Policy

At LushCraft Soaps, we take your privacy very seriously. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your data. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect personal information from you when you interact with our website, make a purchase, or communicate with us. This information may include:

  • Your name, email address, and contact details when you place an order or sign up for our newsletter.
  • Payment details (processed securely through third-party payment processors).
  • Browsing data, such as your IP address, browser type, and interactions with our site (collected via cookies).

How We Use Your Information

Your personal information is used for the following purposes:

  • To process and fulfill your orders, including shipping and payment.
  • To communicate with you regarding your order, provide customer support, or respond to inquiries.
  • To send you promotional emails or updates if you have subscribed to our newsletter. You can opt-out at any time.
  • To improve our website, products, and services by analyzing usage data and feedback.
  • To comply with legal obligations and protect the security and integrity of our business.

How We Protect Your Data

We implement a variety of security measures to ensure the safety of your personal information. Your data is stored securely and only accessible by authorized personnel. Additionally, we use SSL encryption to protect sensitive information during transmission.

Sharing Your Information

We respect your privacy and will never sell your personal information. However, we may share your data in the following situations:

  • With trusted third-party service providers (such as payment processors and shipping companies) to fulfill your orders.
  • If required by law or to protect our rights, safety, or property.
  • In the event of a business transfer (such as a merger or acquisition), in which case your data would be transferred to the new owner.

Your Rights

You have certain rights regarding your personal information, including:

  • The right to access the personal data we hold about you.
  • The right to request the correction of inaccurate or incomplete data.
  • The right to request the deletion of your personal information under certain circumstances.
  • The right to object to the processing of your data or restrict its use in specific instances.

If you would like to exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how visitors use our site, personalize content, and improve overall functionality. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, your data will be securely deleted or anonymized.

Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it promptly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please don't hesitate to contact us at [email protected]. We are committed to addressing your inquiries in a timely and transparent manner.